This Product Alert provides updated information concerning the retirement schedule of the Intermec CK32 mobile computer. The retirement date for the CK32 has been extended by three additional months from December 2011 to March 2012. It should be noted that that no new hardware or software upgrades are planned for the product line. As the CK32 models move closer to their End of Build date, low selling configurations may be eliminated.
The revised product retirement schedule is as follows:
- 1st Retirement Notice February 2010
- Extension Announcement May 2010
- 2nd Retirement Notice March 2011
- 3rd Retirement Notice May 2011
- 4th Retirement Notice December 2011
- Last Customer Ship Date March 2012
Important Final Quarter Notice
Please note that, from January 2012 until end of March 2012
1. All CK32 orders received will be subject to product availability and
2. All final quarter CK32 orders will be non-cancellable purchase orders.
Service Policy and Plans
Under normal conditions, Intermec supports a product for a minimum of three (3) years (though typically longer) after product retirement. Intermec's ability to continue support after the initial three year period is dependent upon availability of spare parts and vendor obsolescence issues that are beyond the control of Intermec. Service will continue to sell most CK32 accessories after End of Build. It is still recommended to purchase needed accessories before End of Build to ensure needed quantities.
Contractual Agreements
Individual customer contractual agreements for these products are outside the bounds of this retirement notice. Intermec will endeavor to support these agreements to the best of its abilities. Please communicate any concerns or queries to tsporre@bluestarinc.com
Medallion Contract Renewals
Now is the time for customers to protect their CK32 investment for the next three years by renewing or extending their current contract. Customers should be encouraged to contact their local Intermec representative for more information on maintenance contract renewal.
Recommended Migration Paths
Intermec offers an ATEX portfolio of Non-Incendive (NI) products through ECOM Instruments. The CN3, CN3e, CN4 and CN4e are ATEX certified for category 3 and for use in zones 2 and 22, gas and dust. ECOM branded products are being sold via ECOM sales and sales channels.
Intermec is evaluating its strategy for bringing intrinsically safe (I-Safe) products to market that are certified to the level of ATEX and IECEx Division 1, Zone 1. Eventual CK32 product replacement options are part of this evaluation.
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